J-Node

Data, quality & evolution

Technical support

Clear monthly plans for sites and stores: backups, security, minor changes, and business-hours response. Continuity after launch, with explicit limits.

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Packages from $29/moSite, business, or store

The need

Why this matters and what we solve

Without a support plan, minor changes pile up, updates slip, and every issue feels urgent. We define a monthly plan with clear hours and scope so the product stays stable.

Built for organizations that need ongoing technical coverage after launch—not only a short bug-fix warranty.

In practice

What this looks like in the real world

A preview of the kind of product and flows we build in this area.

An operations panel with orders, inventory, and live metrics to run and improve what already works.

Plans

Keep it running, with clear support

Three USD plans—monthly or annual (−15%). Backups, security, and hours for minor changes—no unlimited support or surprises.

Site Support

$29

Hours reset each month; annual plan keeps the same monthly allowance.

Ongoing care for Landing, Presence, or Capture sites—backups, security, and a few hours of minor changes.

  • Covers Landing, Presence, or Capture sites
  • Up to ~2 hours of minor changes per month
  • Minor changes to copy, images, and links
  • Backups of the agreed environment
  • Periodic backup restore test
  • Security updates on the agreed system
  • Basic downtime monitoring
  • Ticket channel (email or WhatsApp Business)
  • Response in 2–3 business days
  • Short monthly report
  • Does not replace the delivered project’s bug-fix warranty
Choose Site Support

Recommended

Business Support

$49

Hours reset each month; annual plan keeps the same monthly allowance.

More hours and faster response for sites with active leads, forms, or CRM handoff.

  • Everything in Site Support, plus:
  • Covers sites with leads, CRM, or active forms
  • Up to ~4 hours of minor changes per month (vs ~2)
  • Form tweaks included with copy and image changes
  • Light monthly review of forms or analytics
  • Ticket channel with medium priority
  • Response in 1–2 business days (vs 2–3)
  • Change log for the period
  • Does not replace the delivered project’s bug-fix warranty
Choose Business Support

Store Support

$79

Hours reset each month; annual plan keeps the same monthly allowance.

Priority care for showcases and stores—more hours, payment/order watch, and faster incident response.

  • Everything in Business Support, plus:
  • Covers showcases and stores with catalog or checkout
  • Up to ~6 hours of minor changes per month (vs ~4)
  • Products, banners, copy, and small checkout tweaks
  • Monthly review of the payment gateway and order emails
  • Priority on payment or order incidents (business hours)
  • Ticket channel with high priority
  • Response within 1 business day (target)
  • Change and incident log
  • Does not replace the delivered project’s bug-fix warranty
Choose Store Support

Out of scope

  • New features or modules that were not in the deliverable
  • Visual or architectural redesign
  • Campaign SEO or long-form content
  • Severe malware, hacking, or forensic recovery
  • 24/7 support or enterprise SLA
  • Deep ERP integrations or multi-store setups

Need something outside the plan? We quote it by the hour or by phase on a call.

Add-ons

  • +2 hour pack

    $29

    Two extra hours of minor changes within the same month.

  • Priority incident

    $79

    Priority handling of one incident outside the normal queue (agreed business-hours window).

  • Prepaid 30 days (Site)

    $39

    One month of Site Support without a recurring plan. Business and Store prepaid options are quoted on the call.

  • Renewal management

    $29

    We help renew domain/hosting: management fee + provider cost separately.

Scope

What you get in a typical project

Deliverables and the day-to-day results they unlock—plus clear limits.

  • A clear channel to request changes and report issues

    Active plan with included hours, contact channel, and onboarding to how support works.

  • Backups and security kept current on the agreed system

    Backups, restore tests, and security updates per pack—plus basic monitoring.

  • Hours of minor changes included each month

    Copy, images, small tweaks, and upkeep without reopening a full project.

  • Continuity after the project warranty ends

    Monthly status report and change log; support continues when the 30/60-day bug-fix window closes.

What’s not included

  • Plans have a fixed USD price (monthly or annual; not a hidden project fee).
  • Support does not replace the delivered project’s bug-fix warranty.
  • New features, redesigns, campaign SEO, severe malware, and 24/7 stay out unless agreed.

Delivery

How we deliver this

You choose a plan (Site, Business, or Store) and whether to pay monthly or for the full year. We activate the channel and technical checklist. Each month you use the included hours; overages are quoted or added via add-ons.

See the full processView our projects

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FAQ

Questions about this service

Practical answers before you book a call.

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Don't see your need?

Tell us what you're trying to fix. We'll map the right path—prototype, product, or operations software.

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Technical support: site & store maintenance | J-Node